This notice explains how Jellycat handles personal information and the principles that guide the collection, use, and protection of data. Providing a reliable, respectful, and enjoyable experience for customers, partners, and visitors is a core priority. In order to deliver products, operate services, and maintain effective communication, certain types of personal information must be collected. Jellycat recognises the importance of privacy and is committed to safeguarding personal data in line with applicable data protection laws and best practices.
Personal information may be gathered through many different interactions. This includes visiting Jellycat websites, creating or managing an account, placing orders, contacting customer support, subscribing to updates, attending events, engaging with Jellycat through social media, or applying for employment opportunities. Information may also be collected through automated technologies when users browse online platforms, such as data related to device type, browser settings, session activity, and general usage patterns. These tools help Jellycat understand how its platforms are used and how they can be improved to better serve users.
The types of information processed can include basic identity details such as names and account credentials, contact information like email addresses and delivery details, and transaction data related to purchases and payments. Additional data may include preferences, interests, feedback, and interactions with communications or marketing content. Technical information, such as IP addresses, device identifiers, operating systems, and language settings, may also be collected to ensure platforms function correctly and securely. In some circumstances, information may be inferred from existing data to better understand customer interests or improve services.
Jellycat collects personal data from a range of individuals, including website visitors, customers, business partners, suppliers, event attendees, and individuals who contact the company with questions or feedback. Information may also be processed for those who work with Jellycat in a professional capacity or who collaborate as creators or influencers. For job applicants, personal data is used solely in connection with recruitment activities and is handled with care throughout the application process.
Personal information is used only when there is a lawful basis to do so. This may include fulfilling orders, delivering products, responding to enquiries, managing accounts, processing payments, or providing customer support. Data is also used to analyse performance, improve services, personalise experiences, and develop new offerings. With consent, Jellycat may use contact details to send marketing communications, updates, or promotional content. Individuals can manage their communication preferences or withdraw consent at any time.
In certain situations, personal data must be processed to meet legal or contractual obligations, such as complying with financial regulations, preventing fraud, or responding to lawful requests from authorities. Jellycat may also share limited information with trusted third-party service providers who support business operations, including payment processors, logistics partners, technology providers, and analytics services. These partners are required to handle data securely and only for agreed purposes.
Jellycat takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Regular reviews, internal controls, and staff training help ensure that data protection standards are maintained. Personal information is retained only for as long as necessary to fulfil its intended purpose or to meet legal requirements.
This notice may be updated from time to time to reflect changes in legal obligations, business practices, or services. Any significant updates will be communicated where appropriate, and individuals are encouraged to review this notice periodically to stay informed. Jellycat remains committed to transparency, accountability, and respect for individual privacy, ensuring that personal data is handled with care and integrity at every stage.